All cargo must be secured. Unless a product page shows a supplier-provided rating, the item is not a load-restraint device. Do not drill, cut or alter the vehicle, and do not obstruct vision, cameras, airbags, belt paths, controls or pedal travel.
Return window
Unused physical goods may be returned within 30 days after delivery. Active Van Club and Fleet Studio members receive 60 days. Mandatory consumer cancellation or defect rights apply where they provide a longer or different remedy.
Return condition
Return every component, strap, divider, insert and instruction in clean, unused, resaleable condition with the original packaging. Do not fit dirty items into a work vehicle merely to evaluate them; compare dimensions and make a clean dry fit first.
Items that cannot be returned
A cargo liner that has been cut, trimmed, marked or otherwise customised cannot be returned for change of mind. Used, contaminated, damaged, incomplete or personalised goods may be refused or reduced in value as law permits. This does not remove rights for a product that was faulty when supplied.
Start a return
Email support@dtjcommercialss.shop with the order email, product, reason and photographs where relevant. Wait for the return instructions and address; do not send goods to the registered office. Pack safely and retain tracked shipping evidence.
Return shipping
Change-of-mind return shipping is normally paid by the customer. We cover a reasonable agreed return method where goods are incorrect, damaged on arrival or faulty. Original expedited charges are not refundable beyond any amount required by consumer law.
Inspection and outcome
We inspect returned goods promptly and confirm the outcome by email. Approved refunds are sent to the original payment method under the Refund Policy. Exchanges depend on stock and may be handled as a return plus a new order.
8 Burns Avenue, Oswaldtwistle, England, BB5 4RB, United Kingdom
support@dtjcommercialss.shop
+44 7696170956